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What ht99 Collects and Why It Matters

When you open an account with us, we collect only what we need to run your wallet, process payments through bKash, Nagad, or Rocket, and keep your account secure.

Account data collected at registrationbKash, Nagad, Rocket payment recordsDevice and session activity logsData shared only with operational partnersYour right to request or delete your data
ht99 What ht99 Collects and Why It Matters
HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Account Security

We keep your information under controls designed to match how you actually use the platform — on mobile, switching between bKash deposits and live sessions, often on the same device all day. Here is what that looks like in practice across four areas.

Encryption in Transit and at Rest

Every data exchange between your device and our servers uses SSL encryption. Stored payment records, including Nagad and Rocket transaction references, sit in encrypted databases with restricted access.

Cookie and Session Management

We use session cookies to keep you logged in across your phone and browser. You can clear cookies from your device settings at any time; doing so will require a fresh login on your next visit.

Data Retention and Deletion

Active account data is held while your account is open. When an account is closed, we delete personal data beyond what audit and dispute obligations in eligible regions require us to keep.

Your Rights and How to Exercise Them

You can request a copy of the data we hold, ask us to correct inaccuracies, or ask us to delete your account record. Submit requests through live chat or email support with your account ID ready.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to know what data we hold, request a correction, or raise a concern about how your information is handled, you can reach our account support team through any of the channels below. For payment-related data queries — such as a bKash or Rocket transaction record — have your account number and wallet reference ready so we can locate the entry quickly.

Live Chat Open the chat window from your account page. Our support team can pull up your data record and walk you through any privacy request in real time.
Email Support Send your request to our support address with your registered email and account ID. We respond to privacy queries with a clear timeline for action.
Account Settings Some data requests — such as updating your contact number or removing a saved device — can be handled directly inside your account settings without contacting support.

Common Questions About Your Data

These are the questions we get most often from account holders in Bangladesh about how we handle their information. If your question is not here, our support team can answer it directly.

We collect your name, contact details, and the device identifiers tied to your first login. Payment method details — such as your bKash or Nagad wallet number — are added when you make your first transaction.

We share transaction data only with the payment processor needed to complete your transfer — for example, the gateway that handles your Rocket or bKash deposit. We do not sell your data to marketing companies.

Send a data-access request through live chat or email support with your account ID. We will confirm receipt and let you know the timeline for providing your account data summary.

Yes. Close your account through settings or contact support. We delete personal data that we are not obligated to retain for audit or dispute resolution under the rules of eligible regions.

Your eligibility and the data obligations that apply depend on local law and the regions we serve. We recommend checking your local regulations to confirm your rights before using the platform.

Cookies keep your session active across your phone and browser so you stay logged in. You can disable cookies in your device or browser settings, but this will end saved sessions and require a fresh login each visit.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.